Refund policy

Right to opt out

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days.

NB! Several types of goods cannot be returned:
* Gift cards
* Custom-made and discounted items.

The right of withdrawal does not apply if the buyer is a legal entity.

In order to exercise the 14-day right of return, the ordered goods cannot be used otherwise than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing goods in a physical store.

If the goods have been used for purposes other than those that are necessary to ascertain the nature, characteristics and functioning of the goods, or have signs of use or wear and tear, the online store has the right to reduce the refundable fee in accordance with the decrease in the value of the goods.

To return the goods, you must apply for a return to the email address no later than within 14 days from the date of receipt of the goods.

The costs of returning the goods are borne by the buyer, unless the reason for the return is related to the fact that the returned goods do not correspond with the ordered ones (for example, defective or defective goods).

The buyer must return the goods within 14 days from the date of the application or provide proof that he handed over the goods to the carrier within the above period.

Upon receipt of the returned goods, the online store immediately returns to the buyer, but no later than 14 days after receiving the refusal request, all commissions received from the buyer on the basis of the contract.

The online store may refuse to return money until the goods that are the subject of the contract are returned or until the buyer provides evidence that he has returned the goods, whichever comes first.

If the buyer has explicitly chosen a delivery method other than the cheapest conventional delivery method offered by the online store, the online store is not obligated to reimburse the consumer for costs in excess of the cost associated with the usual delivery method.

The online store has the right to refuse the purchase and sale transaction and require the buyer to return the goods if the price of the goods in the online store is indicated significantly lower than the market price of the goods due to an error.

Right to file a claim

If the goods purchased from the online store have defects for which the online store is responsible, the online store will repair or replace the defective items. If the product cannot be repaired or replaced, the online store will refund you all commissions associated with the sales contract.

Linen4me will respond to the consumer's complaint in writing within 15 days.

Once your returned item has been received and verified, we will send you an email so that we can receive your returned item. We will also notify you when your refund is approved or denied.
If approved, your refund will be processed and the credit will be automatically calculated to your credit card.

You will be responsible for your own expenses. Shipping charges are non-refundable. If you receive a refund, the cost of the return will be deducted from your refund.